Terms of service
Terms and Conditions of Purchase
Cozy Moments · A message that finds its way home
Welcome to Cozy Moments. Here you will find carefully crafted and selected products. We want shopping with us to feel simple and secure. These terms explain what applies to your order, delivery and returns.
About Your Purchase
These terms apply when you, as a private individual, shop in the Cozy Moments online store. We deliver within Sweden. You will find information about the company and how to contact us at the bottom of these Terms and Conditions of Purchase.
The minimum order value in the online store is SEK 150, excluding shipping.
After placing your order, an order confirmation will be sent to the email address you provided. Please check that the products, contact details and delivery address are correct and contact us as soon as possible if anything needs to be corrected. Please also check your spam folder if you do not receive the confirmation.
All prices are stated in Swedish kronor (SEK) and include applicable VAT. Shipping costs, the total amount and available payment methods are shown before payment. The price applicable to a confirmed order will not be changed afterwards without your approval.
Handmade with Its Own Character
A large part of our range is made or assembled by hand. Small variations may therefore occur in, for example, floral arrangements, pattern placement, stitching, shape and material texture. This is part of the character of handmade craftsmanship and makes each piece unique.
Product images show the style and overall appearance of the product. Minor variations within the described design may occur, but the product must always correspond to the product description and have the quality and functionality you are entitled to expect. The fact that a product is handmade does not limit your right to make a complaint.
Colours may appear slightly different depending on lighting and screen settings. Any approximate measurements are stated in the product description. Props shown in photographs are included only if this is expressly stated in the description. No significant changes to materials or contents will be made without your approval.
Preparation and Delivery
Products that are in stock are normally prepared and handed over to the carrier within 1–3 business days after the order has been received and payment approved. Business days are Monday to Friday, excluding public holidays. The carrier’s delivery time is additional; the estimated transit time is shown when selecting the shipping method.
During periods of high order volumes, for example before Christmas, preparation time may be longer. Any current deviation from the normal processing time will be clearly stated in the online store before purchase.
For made-to-order and personalized products, the time stated on the product page or agreed with you before purchase applies. Production and dispatch will take place according to the agreement, which will be confirmed in writing.
If an unexpected delay occurs, we will contact you as soon as possible with information about the new estimated time. Your rights in the event of delayed delivery apply in accordance with the Swedish Consumer Sales Act. Please feel free to contact us before ordering if the gift is needed by a particular date.
The shipping price is shown at checkout before you complete your purchase. Delivery times provided by the carrier are estimates and cannot be guaranteed by Cozy Moments. Delays caused by the carrier may occur and are outside Cozy Moments’ direct control.
Uncollected Parcels and Incorrect Addresses
Please check your delivery details and collect your parcel within the period stated in the notification. If a parcel is returned because it has not been collected or because you provided incorrect address details, we may request reimbursement for the reasonable, actual shipping and handling costs this causes us, to the extent permitted by law. The costs will be specified upon request.
We do not charge such costs when the return is due to an error by us or the carrier. Simply failing to collect a parcel does not constitute a clear notification that you wish to exercise your right of withdrawal. Please contact us if you wish to withdraw from your purchase.
Changes and Personalized Orders
Please contact us as soon as possible if you wish to change or cancel an order. We will try to assist you before it is dispatched. For personalized orders, you are responsible for ensuring that names, spelling, dates and other requested details are correct. We will use the information and design that you have approved.
If you cancel a customized product before it has been delivered, we may be entitled under the Swedish Consumer Sales Act to compensation for costs and losses caused by the cancellation. This does not mean that the entire purchase price is automatically forfeited.
Right of Withdrawal and Returns
You have the right to withdraw from your purchase. Please notify us of your decision as soon as possible, but no later than 14 days from the day after you received the product.
Clearly notify us within this period that you wish to withdraw from the purchase. You can use the “Withdraw from purchase” function at https://account.cozymoments.se or send a message to cozy.moments169@gmail.com. Please include your name, order number and the products concerned by the return. You may also use the Swedish Consumer Agency’s withdrawal form via the link below, but this is not required. You do not need to provide a reason or wait for approval to exercise your right of withdrawal.
Return the product without undue delay and no later than 14 days after notifying us that you are withdrawing from the purchase. The return address is provided under “Company and Contact Information”. Please contact us if you need assistance with the address details.
Return Shipping and Secure Packaging
When returning a product under the right of withdrawal, you as the customer are responsible for the return shipping costs. You arrange and pay for the return shipping label yourself. Cozy Moments does not provide a prepaid return label for such returns.
You are responsible for ensuring that the return is correctly addressed and carefully packaged for transport. Use a sturdy outer box, sufficient protective cushioning and secure the contents so that they cannot move. Fragile parts must be protected individually. We recommend using the packaging in which the product arrived or other equivalent protective packaging.
A flower box or gift box that forms part of the product must be protected by separate outer packaging. Do not attach tape or shipping labels directly to the product itself or its decorative box. When returning a complete set, all parts included in the set must be returned.
We recommend using a tracked shipping service. Keep your proof of postage until the return has been completed. If the product is damaged due to inadequate packaging or other negligent handling on your part, you may be liable for compensation in accordance with the law. Returns must not be sent cash on delivery or with payment due upon receipt.
Condition of the Product and Refunds
You may inspect the product to determine its characteristics and functionality. If you handle it more than necessary for this purpose and its value is reduced as a result, we are entitled to make a deduction corresponding to the actual reduction in value, provided that you have received the required information about the right of withdrawal.
This may, for example, apply to use, stains, odours or damage resulting from such handling. Simply opening the shipping packaging does not mean that the right of withdrawal is lost. However, a decorative box that forms part of the product itself may constitute part of the product’s value.
Refunds will be made without undue delay and no later than 14 days from the date of your withdrawal notification. We may wait until we have received the product back or until you have provided proof that it has been returned, whichever occurs first. We will use the same payment method as for the original purchase unless we expressly agree otherwise, at no additional cost to you.
In the event of repeated returns, Cozy Moments reserves the right to refuse future orders. This does not affect the customer’s statutory rights relating to contracts already entered into.
Exceptions for Personalized Products
The right of withdrawal does not apply to personalized products made according to the customer’s individual wishes or that have been given a clearly personal character, for example through a name, engraving or specific measurements. The right to make a complaint still applies if the product is faulty.
Complaints and Damage in Transit
If a product is faulty, damaged or you have received the wrong product, please contact us at cozy.moments169@gmail.com. Describe the problem and preferably include your order number. Please also include photographs of the product and, in the event of damage in transit, photographs of the parcel and packaging so that we can assist you more easily.
If the fault is our responsibility, the matter will be resolved at no cost to you, including any necessary return shipping. Please contact us before returning the product so that we can arrange a suitable return method. Depending on the circumstances, you may be entitled to repair, replacement, a price reduction or cancellation of the purchase in accordance with the Swedish Consumer Sales Act.
Normal wear and tear and damage caused by improper use or care are not considered original faults. Please follow the product’s care instructions. This does not limit your rights if the product is faulty under applicable law.
Questions About Your Purchase
Do you have any questions about your purchase, or has something gone wrong? Please contact us and we will try to find a solution together. We respond to messages Monday to Friday, excluding public holidays, as soon as we can and usually within 24 hours on those days. During periods of high order volumes, response times may be slightly longer.
Swedish law applies. Mandatory consumer protection legislation always takes precedence over these terms. The version of these terms that was in effect at the time of your purchase applies to your order.
Company and Contact Information
Cozy Moments
Organisation number: 820826-2181
Approved for F-tax and registered for VAT
Email: cozy.moments169@gmail.com
Harpsundsvägen 45, apt. 1201
124 58 Bandhagen
Sweden
We do not have a physical store or offer drop-in visits. This address is not a customer visiting address.