Refund policy

Returns and Right of Withdrawal

As a consumer, under the Swedish Distance Contracts Act, you have the right to withdraw from your purchase within 14 days from the day after you receive or collect your order.

If you wish to exercise your right of withdrawal, please contact Cozy Moments by email at cozy.moments169@gmail.com before returning the item. Clearly state that you wish to withdraw from your purchase and include your order number.

After you have notified us of your decision, the item must be returned without undue delay and no later than 14 days.

If you withdraw from your purchase, we will also refund the cost of the least expensive standard delivery option that we offer. Any additional costs resulting from your choice of a more expensive delivery option will not be refunded.

The customer is responsible for arranging and paying for return shipping when exercising the right of withdrawal. The return must be sent securely and the item must be properly packaged. We recommend keeping your proof of postage until the return has been fully processed.

Once we have received the returned item, or you have provided proof that it has been sent back, the refund will be made within 14 days. The refund will normally be issued using the same payment method that was used for the purchase.

Diminished Value of Returned Items

The customer has the right to inspect the item to the extent necessary to determine its characteristics and functionality. If the item has been handled more than necessary and this has resulted in a reduction in its value, Cozy Moments may deduct an amount corresponding to the diminished value from the refund. The amount deducted will be based on the item's actual reduction in value.

Personalized Products

The right of withdrawal does not apply to products that have been made or specifically customized according to the customer's personal wishes, where the legal exemption for such products applies.

Complaints

If an item is faulty or damaged, please contact us as soon as possible. Complaints are handled separately from the right of withdrawal. If a complaint is accepted, Cozy Moments will cover the costs that the seller is legally required to bear.

Handmade products may have minor variations in, for example, shape, placement and finish. Such natural variations are part of the handmade character of the product and do not in themselves mean that the product is faulty.